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Customer Service

台灣誠品顧客服務中心

Service call

+886-2-6638-1168
0800-666-798按1

Service mailbox

請透過「聯絡我們」提問

Service hours

週一~週五09:00-18:00
週六~週日11:00-15:00
例假日11:00-15:00

台灣網路書店客服中心

Service call

+886-2-8789-8921
0800-666-798按2

Service mailbox

請至誠品網路書店「 我要發問」專區提問

Service hours

週一~週五09:00-12:30及
13:30-18:00
週六~週日及例假日休息

香港誠品客服中心

Service call

+852-3419-6761

Service mailbox

hkservice@eslite.com

Service hours

週一~週六10:00-18:30
(週日及公眾假期休息,請與各分店聯繫)

大陆诚品客服中心

Service call

0512-62986008

Service mailbox

请于「联络我们」栏位留言,将有专人为您服务

Service hours

周一~周日 10:00~22:00

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  • 1. 我要如何收到誠品的活動或商品訊息?
    您可加入誠品累計卡或誠品人會員卡,登記時提供正確的聯繫方式(包括電話號碼、Email),即可收到誠品通路不定期最新販促優惠、新書發佈、藝文活動等活動資訊。
  • 2. 如何查詢誠品書店內之書籍或商品庫存資訊?
    您可透過下列方式查詢香港誠品書店商品庫存資料:
    1.歡迎蒞臨誠品書店服務台查詢。
    2.歡迎致電各分店服務專線查詢。
    3.歡迎致電香港誠品客服中心服務專線,服務電話:+852-3419-6761。
    4.歡迎電郵至 hkservice@eslite.com查詢。
  • 3. 請問如何查詢各店資訊及服務內容?
    歡迎您瀏覽【迷誠品】網站或【誠品人_HK】APP最新消息,亦可至門市參閱文宣訊息,查詢各誠品書店提供的服務內容。
  • 4. 請問誠品的退換貨服務方式?
    誠品書店的換貨原則是購買時商品瑕疵損毀、書籍缺頁等狀況,
    客人需於7日內攜帶完整瑕疵商品(含贈品)、購物單據正本至分店更換,服務同仁將非常樂意為您服務。
    若您當日是以信用卡結帳,需請您一併攜帶該筆消費簽帳單與該張信用卡,以方便退換貨商品處理。
  • 5. 請問誠品有提供禮品包裝服務嗎?
    目前誠品書店有提供禮品包裝服務,相關付費及包裝方式,歡迎您洽詢誠品書店服務台。
  • 6. 請問誠品通路可以拍照、攝影嗎?
    由於賣場來往人潮眾多,在商場運作安全,以及避免干擾身旁讀者閱讀及確保其他現場讀者之個人隱私,
    目前誠品書店及商場等通路未配合及開放拍照或攝影服務,若造成您的不便,尚祈見諒。
  • 7. 請問誠品通路可以攜帶寵物進入嗎?
    歡迎以寵物箱方式攜帶您的寵物至誠品書店及商場遊逛。
    提醒您,餐廳及食品專櫃,因飲食衛生考量,恕無開放攜帶寵物入內,若造成您的不便,尚祈見諒。

Notes: here the last three months only inquire Login successful recommendations put forward, as you do not sign in when making its recommendations will not be able to query here.

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【會員專區 / 登入註冊服務暫停公告】
為了提供更優良的系統服務品質,預定於2020/07/08 (四) AM8:30 – 2020/07/08(四)AM 10:00 進行維護,將暫停登入/註冊服務、聯絡客服⋯等功能。

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You are welcome to login for the first time, please read and agree to the following terms of service:

Point Card Terms and Conditions

1. Cardholders’ personal information may be shared among eslite Group’s related businesses.

2. If personal information has changed or has been input incorrectly (e.g. cardholders are not receiving event notifications), cardholders can visit the customer service counters at any elite store(s) or contact customer service by phone to make revision.

3. A complete list of privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify cardholders via email (provided corresponding email addresses are on record), or through the stores.

4. In order to protect the rights of cardholders, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.

5. If fraudulent behavior has been used for eslite point or purchase accumulation, or if eslite guidelines have been violated in any way, eslite reserves the right to immediately terminate all privileges, nullify any benefits accrued, and/or revoke such legibility. For any unlawful behavior, the corresponding parties (i.e. cardholders or non-cardholders) shall bear all legal responsibility.

6. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In cases of disputes, eslite reserves the right of final decision.

eslite Member Terms and Conditions

  1. Members’ personal information may be shared among eslite Group’s related businesses.
  2. If member cannot present a valid membership card upon purchase, both eslite point accumulation and redemption could not be processed.
  3. Invalid membership cards (e.g. cards that reported lost, expired, or deemed counterfeit) will be considered void; eslite reserves the right to revoke any cards deemed void to prevent further misuse or misunderstanding.
  4. If personal information has changed or has been input incorrectly (e.g. members are not receiving event notifications), members can visit the customer service counters at any eslite store(s) or contact customer service by email to make revision.
  5. Member eligibility and related privileges (including eslite point accumulation and purchases) are restricted to the members and cannot be transferred to other parties. If fraudulent behavior has been used for eslite point or purchase accumulation (e.g. duplication or fabrication of membership card), or if eslite membership guidelines have been violated in any way, eslite reserves the right to immediately terminate all membership privileges, nullify any benefits accrued, and/or revoke membership legibility. For any unlawful behavior, the corresponding parties (e.g. members or non-members) shall bear all legal responsibility.
  6. eslite points are solely valid for redeeming cash discount; they could not be exchanged for cash or transferred.
  7. For returns and refunds, eslite will deduct the eslite points originally awarded with the purchase.
  8. Except in the instances of returns or the cancellation of an order, previously used eslite points shall not be refunded.
  9. In order to protect the rights of members, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.
  10. Members are responsible for taking good care of their card.In case of lost or damage, members should inform eslite immediately and go to the nearest eslite customer service counters for replacement in person. When applying for card replacement, a photo ID card must be shown and HKD50 administrative fee shall be charged. eslite shall not be liable for any use or misuse of the card which was reported missing or stolen.
  11. A complete list of membership privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify members via email (provided corresponding email addresses are on record), or through the  stores.
  12. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In case of disputes, eslite reserves the right of final decision.
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