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會員約定條款​
  1. 會員個人資料使用範圍包含誠品集團內相關企業。
  2. 會員資料若有異動、出現錯誤資訊，或未收到各項活動資訊等異常狀況，可親身到誠品門市服務台，或以電郵通知誠品，以便查詢確認，並從速為會員更新相關資料。
  3. 持卡人於開卡後在誠品香港門市消費，提供有效姓名及電話號碼或出示誠品人_HK手機應用程式之行動會員卡，可累計消費金額及次數。
  4. 因故無法累計消費時，請於消費日起7天內攜帶消費發票正本至誠品香港各門市服務台或透過【誠品人_HK】手機應用程式補登消費累計。
  5. 提供迷誠品網站https://meet.eslite.com 及【誠品人_HK】手機應用程式的個人資料維護與查詢專區，會員於會籍有效期內可自行更新個人資訊，並且可查詢消費累計金額、積分與次數。
  6. 若未能提供有效姓名及電話號碼或出示【誠品人_HK】手機應用程式之行動會員卡，恕無法當場累計消費金額。
  7. 金卡及黑卡會員生日當月享特定禮遇，並可享不定期專屬優惠活動。
  8. 誠品香港將不定期寄發活動訊息(限電郵地址或電話填寫正確者)，提供持卡人誠品藝文展演活動、新書發表、新品上市及優惠推廣等活動資訊。
  9. 會員應善盡會員卡保管之責任，如有遺失或毀損，會員應立即通知誠品並得親自到誠品門市服務台申請補發。申請補發會員卡時，必須出示有照片證件正本供核對身份，誠品得酌情收取行政費HKD50，於會員通知本公司遺失會員卡前，如會員卡遭冒用或行使相關權益，誠品概不負責。
  10. 無效之會員卡(如遺失卡、註銷卡、偽造卡….等)一律作廢失效；誠品有權將作廢卡收回，避免誤用或衍生其他爭議。
  11. 會員資格及相關權益(含會員消費累計)為專屬會員本人，不可轉讓或轉借予他人使用，若發現會員以任何不誠實之方式累計消費金額或積分、重製或仿冒會員卡，或有任何違反誠品訂定之會員規則之情形時，誠品有權立即停止該會員之一切權益、追回已享有之權益，甚至取消其會員資格；如有涉及不法行為，會員本人、行為人及相關人等應自負一切法律責任。
  12. 詳細持卡人權益請洽迷誠品網站https://meet.eslite.com 及【誠品人_HK】手機應用程式，誠品保有修改誠品會員卡各項權益之權利。權益如有變更或取消時，誠品將以電郵通知（限電郵地址填寫正確者），或於誠品門市公佈。
  13. 本會員約定條款只適用於誠品在香港特別行政區境內之門市，如有任何爭議，誠品保留最終的決定權及解釋權。
  14. 如條款及細則的中文版本與其他譯本有任何歧異，一概以中文版本為準。
 
2020年9月版本
【會員專區 / 登入註冊服務暫停公告】
為了提供更優良的系統服務品質，預定於2020/07/08 (四) AM8:30 – 2020/07/08(四)AM 10:00 進行維護，將暫停登入/註冊服務、聯絡客服⋯等功能。

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Point Card Terms and Conditions

1. Cardholders’ personal information may be shared among eslite Group’s related businesses.

2. If personal information has changed or has been input incorrectly (e.g. cardholders are not receiving event notifications), cardholders can visit the customer service counters at any elite store(s) or contact customer service by phone to make revision.

3. A complete list of privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify cardholders via email (provided corresponding email addresses are on record), or through the stores.

4. In order to protect the rights of cardholders, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.

5. If fraudulent behavior has been used for eslite point or purchase accumulation, or if eslite guidelines have been violated in any way, eslite reserves the right to immediately terminate all privileges, nullify any benefits accrued, and/or revoke such legibility. For any unlawful behavior, the corresponding parties (i.e. cardholders or non-cardholders) shall bear all legal responsibility.

6. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In cases of disputes, eslite reserves the right of final decision.

eslite Member Terms and Conditions

  1. Members’ personal information may be shared among eslite Group’s related businesses.
  2. If member cannot present a valid membership card upon purchase, both eslite point accumulation and redemption could not be processed.
  3. Invalid membership cards (e.g. cards that reported lost, expired, or deemed counterfeit) will be considered void; eslite reserves the right to revoke any cards deemed void to prevent further misuse or misunderstanding.
  4. If personal information has changed or has been input incorrectly (e.g. members are not receiving event notifications), members can visit the customer service counters at any eslite store(s) or contact customer service by email to make revision.
  5. Member eligibility and related privileges (including eslite point accumulation and purchases) are restricted to the members and cannot be transferred to other parties. If fraudulent behavior has been used for eslite point or purchase accumulation (e.g. duplication or fabrication of membership card), or if eslite membership guidelines have been violated in any way, eslite reserves the right to immediately terminate all membership privileges, nullify any benefits accrued, and/or revoke membership legibility. For any unlawful behavior, the corresponding parties (e.g. members or non-members) shall bear all legal responsibility.
  6. eslite points are solely valid for redeeming cash discount; they could not be exchanged for cash or transferred.
  7. For returns and refunds, eslite will deduct the eslite points originally awarded with the purchase.
  8. Except in the instances of returns or the cancellation of an order, previously used eslite points shall not be refunded.
  9. In order to protect the rights of members, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.
  10. Members are responsible for taking good care of their card.In case of lost or damage, members should inform eslite immediately and go to the nearest eslite customer service counters for replacement in person. When applying for card replacement, a photo ID card must be shown and HKD50 administrative fee shall be charged. eslite shall not be liable for any use or misuse of the card which was reported missing or stolen.
  11. A complete list of membership privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify members via email (provided corresponding email addresses are on record), or through the  stores.
  12. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In case of disputes, eslite reserves the right of final decision.
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