誠品積分說明及使用須知

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  • 積分說明
    白卡會員
    於誠品香港門市消費,提供有效姓名及電話號碼或出示【誠品人_HK】手機應用程式之行動會員卡,單筆交易金額每HKD2可累計1積分,每250積分折抵HKD1。帳戶內已累計之積分依調整後規則計算。

    金卡會員
    於誠品香港門市消費,出示實體卡或【誠品人_HK】手機應用程式之行動會員卡,單筆交易金額每HKD1可累計1積分,每250積分折抵HKD1。帳戶內已累計之積分依調整後規則計算。

    黑卡會員
    於誠品香港門市消費,出示實體卡或【誠品人_HK】手機應用程式之行動會員卡,單筆交易金額每HKD1可累計1積分,每250積分折抵HKD1。帳戶內已累計之積分依調整後規則計算。

    ►誠品積分於存入會員帳戶後,即可以積分折抵消費或兌換贈禮。請參閱會員積分兌換專區查看不定期發佈之禮品兌換。
  • 使用須知
    01_積分累計紀錄於每次消費後立即更新。

    02_每筆消費所得之積分皆可使用至下一年年底,不論會員身份別,均可於積分有效期內行使兌換權。 (舉例:會員於2020年所得誠品積分,應於2021年12月31日前使用,逾期不得使用。)

    03_消費金額、積分與次數以折扣後之交易金額為計算累計基準,並不會計算小數位。

    04_會員於誠品門市消費,欲使用誠品積分折抵消費金額時,須兌換帳戶內所有積分(消費金額低於可折抵金額除外),恕不接受部份折換。

    05_誠品積分限於結帳時折抵消費使用,不得兌換現金或轉贈予其他會員。

    06_若未能出示實體或行動會員卡,恕無法當場累計消費金額與積分,亦無法使用積分折抵。

    07_會員能否賺取誠品積分,須受個別活動或合作單位的額外條款及細則約束。

    08_如有退換貨品而退款之情形,誠品將扣回退款金額之積分。

    09_任何已折抵之積分除取消訂單或退貨外,恕不退回積分。為保障會員權益,如系統出現異常情況時,誠品將暫停消費金額及積分累計功能。
【會員專區 / 登入註冊服務暫停公告】
為了提供更優良的系統服務品質,預定於2020/07/08 (四) AM8:30 – 2020/07/08(四)AM 10:00 進行維護,將暫停登入/註冊服務、聯絡客服⋯等功能。

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Point Card Terms and Conditions

1. Cardholders’ personal information may be shared among eslite Group’s related businesses.

2. If personal information has changed or has been input incorrectly (e.g. cardholders are not receiving event notifications), cardholders can visit the customer service counters at any elite store(s) or contact customer service by phone to make revision.

3. A complete list of privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify cardholders via email (provided corresponding email addresses are on record), or through the stores.

4. In order to protect the rights of cardholders, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.

5. If fraudulent behavior has been used for eslite point or purchase accumulation, or if eslite guidelines have been violated in any way, eslite reserves the right to immediately terminate all privileges, nullify any benefits accrued, and/or revoke such legibility. For any unlawful behavior, the corresponding parties (i.e. cardholders or non-cardholders) shall bear all legal responsibility.

6. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In cases of disputes, eslite reserves the right of final decision.

eslite Member Terms and Conditions

  1. Members’ personal information may be shared among eslite Group’s related businesses.
  2. If member cannot present a valid membership card upon purchase, both eslite point accumulation and redemption could not be processed.
  3. Invalid membership cards (e.g. cards that reported lost, expired, or deemed counterfeit) will be considered void; eslite reserves the right to revoke any cards deemed void to prevent further misuse or misunderstanding.
  4. If personal information has changed or has been input incorrectly (e.g. members are not receiving event notifications), members can visit the customer service counters at any eslite store(s) or contact customer service by email to make revision.
  5. Member eligibility and related privileges (including eslite point accumulation and purchases) are restricted to the members and cannot be transferred to other parties. If fraudulent behavior has been used for eslite point or purchase accumulation (e.g. duplication or fabrication of membership card), or if eslite membership guidelines have been violated in any way, eslite reserves the right to immediately terminate all membership privileges, nullify any benefits accrued, and/or revoke membership legibility. For any unlawful behavior, the corresponding parties (e.g. members or non-members) shall bear all legal responsibility.
  6. eslite points are solely valid for redeeming cash discount; they could not be exchanged for cash or transferred.
  7. For returns and refunds, eslite will deduct the eslite points originally awarded with the purchase.
  8. Except in the instances of returns or the cancellation of an order, previously used eslite points shall not be refunded.
  9. In order to protect the rights of members, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.
  10. Members are responsible for taking good care of their card.In case of lost or damage, members should inform eslite immediately and go to the nearest eslite customer service counters for replacement in person. When applying for card replacement, a photo ID card must be shown and HKD50 administrative fee shall be charged. eslite shall not be liable for any use or misuse of the card which was reported missing or stolen.
  11. A complete list of membership privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify members via email (provided corresponding email addresses are on record), or through the  stores.
  12. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In case of disputes, eslite reserves the right of final decision.
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