會員卡續會說明及使用須知

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  • 續會說明
    白卡會員
    ○會籍不設期限,可無限期累計消費金額。
    ○於誠品香港門市累計消費達HKD1,500即可升等金卡會員。單筆消費滿HKD12,000即可升等黑卡會員。


    金卡會員
    ○會籍有效期為金卡會員申辦日起計至下一年當月底。
    ○會籍有效期內,金卡會員於誠品香港門市憑卡消費滿8次或累積金額達HKD1,500,即可自動續會一年至下一年當月底。
    ○會籍有效期內,累計消費滿HKD12,000即可升等黑卡會員。
    ○有效期間到期前,消費金額或消費次數未達本公司設定之續會門檻,該會員卡則自動調整為白卡會員 (原卡仍可繼續使用),累計消費金額、次數歸零。原會員卡已累計之積分保留,於積分有效期內,出示實體卡或【誠品人_HK】手機應用程式之行動會員卡即可抵用。


    黑卡會員
    ○會籍有效期為黑卡會員申辦日起計至下一年當月底。
    ○會籍有效期內,會員於誠品門市憑卡消費累積金額達HKD12,000,即可自動續會一年至下一年當月底。
    ○有效期間到期前,消費金額未達本公司設定之續會門檻,該會員卡則自動調整為金卡會員 (原卡仍可繼續使用)。
    如調整為金卡會員後,會籍效期一年內消費金額或次數未達續會門檻,將往下調整為白卡會員 (原卡仍可繼續使用)
    累計消費金額、次數歸零。會員卡已累計之積分保留,於積分有效期內,出示實體卡或【誠品人_HK】手機應用程式之行動會員卡即可抵用。
  • 使用須知
    01_持卡人於開卡後在誠品香港門市消費,提供有效姓名及電話號碼 或 出示誠品人實體會員卡 或 出示【誠品人_HK】手機應用程式之行動會員卡,即享對應之會員折扣優惠並累計消費金額及積分,各專櫃折扣請以現場公告為準。

    02_持卡人可於迷誠品網站https://meet.eslite.com 及【誠品人_HK】手機應用程式登入會員帳戶,查詢消費累計紀錄。

    03_消費金額、積分與次數以折扣後之交易金額為計算累計基準,並不會計算小數位。

    04_為保障會員權益,如系統出現異常情況時,誠品將暫停消費金額累計功能。 

    05_誠品保有修改會員各項權益之權利。權益如有變更或取消時,誠品將以電郵通知(限電郵地址填寫正確者),或於迷誠品網站公佈。

     
【會員專區 / 登入註冊服務暫停公告】
為了提供更優良的系統服務品質,預定於2020/07/08 (四) AM8:30 – 2020/07/08(四)AM 10:00 進行維護,將暫停登入/註冊服務、聯絡客服⋯等功能。

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Terms of service
You are welcome to login for the first time, please read and agree to the following terms of service:

Point Card Terms and Conditions

1. Cardholders’ personal information may be shared among eslite Group’s related businesses.

2. If personal information has changed or has been input incorrectly (e.g. cardholders are not receiving event notifications), cardholders can visit the customer service counters at any elite store(s) or contact customer service by phone to make revision.

3. A complete list of privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify cardholders via email (provided corresponding email addresses are on record), or through the stores.

4. In order to protect the rights of cardholders, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.

5. If fraudulent behavior has been used for eslite point or purchase accumulation, or if eslite guidelines have been violated in any way, eslite reserves the right to immediately terminate all privileges, nullify any benefits accrued, and/or revoke such legibility. For any unlawful behavior, the corresponding parties (i.e. cardholders or non-cardholders) shall bear all legal responsibility.

6. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In cases of disputes, eslite reserves the right of final decision.

eslite Member Terms and Conditions

  1. Members’ personal information may be shared among eslite Group’s related businesses.
  2. If member cannot present a valid membership card upon purchase, both eslite point accumulation and redemption could not be processed.
  3. Invalid membership cards (e.g. cards that reported lost, expired, or deemed counterfeit) will be considered void; eslite reserves the right to revoke any cards deemed void to prevent further misuse or misunderstanding.
  4. If personal information has changed or has been input incorrectly (e.g. members are not receiving event notifications), members can visit the customer service counters at any eslite store(s) or contact customer service by email to make revision.
  5. Member eligibility and related privileges (including eslite point accumulation and purchases) are restricted to the members and cannot be transferred to other parties. If fraudulent behavior has been used for eslite point or purchase accumulation (e.g. duplication or fabrication of membership card), or if eslite membership guidelines have been violated in any way, eslite reserves the right to immediately terminate all membership privileges, nullify any benefits accrued, and/or revoke membership legibility. For any unlawful behavior, the corresponding parties (e.g. members or non-members) shall bear all legal responsibility.
  6. eslite points are solely valid for redeeming cash discount; they could not be exchanged for cash or transferred.
  7. For returns and refunds, eslite will deduct the eslite points originally awarded with the purchase.
  8. Except in the instances of returns or the cancellation of an order, previously used eslite points shall not be refunded.
  9. In order to protect the rights of members, eslite will temporarily suspend the accumulation of purchase or eslite points if our system fails to function correctly.
  10. Members are responsible for taking good care of their card.In case of lost or damage, members should inform eslite immediately and go to the nearest eslite customer service counters for replacement in person. When applying for card replacement, a photo ID card must be shown and HKD50 administrative fee shall be charged. eslite shall not be liable for any use or misuse of the card which was reported missing or stolen.
  11. A complete list of membership privileges can be found at https://meet.eslite.com, or please ask our staffs at customer service counters. eslite reserves the right to amend these privileges. For any amendment, or cancellation of privileges, eslite will notify members via email (provided corresponding email addresses are on record), or through the  stores.
  12. These rules are only applicable for eslite store(s) located within the Hong Kong Special Administrative Region. In case of disputes, eslite reserves the right of final decision.
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